REFUND, CANCELLATION, DELIVERY POLICY, and GENERAL POLICY
Pricing Disclaimer
We make every effort to ensure accurate pricing on our website. In the event of a technical error, obvious pricing error, or discrepancy, AWF Interiors reserves the right to correct the price, cancel an order, or make necessary adjustments. Customers will be notified promptly if an issue arises.
Financing Policy – Affirm & Synchrony
AWF Interiors offers financing through trusted third party providers, including Affirm and Synchrony Financial.
All financing terms, approvals, interest rates, and repayment schedules are determined directly by the provider. AWF Interiors does not control credit decisions or loan structures. By selecting financing, the customer enters into an agreement with that provider and must work with them regarding payments, balances, or disputes.
Order Cancellation Policy
In-Stock merchandise orders may be canceled before pickup or delivery, subject to the terms below.
Orders canceled before the merchandise has been delivered, picked up, shipped, or scheduled for delivery may be eligible for a partial or full refund at the sole discretion of AWF Interiors.
If delivery has been scheduled and canceled less than 24 hours before the scheduled delivery date, a cancellation fee of up to $100 may be deducted to cover labor, routing, and administrative costs.
Special order, custom order, made-to-order, and manufacturer-direct products may not be canceled once the order has been submitted to the supplier or manufacturer.
If a special order cancellation is approved, any deposits paid may be retained in whole or in part to cover costs incurred by AWF Interiors.
Orders that have already shipped from the manufacturer or distribution center cannot be canceled and are subject to the return provisions of this policy.
Refunds for approved cancellations will be issued to the original form of payment within 7 to 10 business days.
Once merchandise has been picked up by the customer or delivered by AWF Interiors, the Order Cancellation Policy no longer applies and the Return Policy governs all requests for refunds.
Return Policy
Return requests may be considered within 7 days of delivery or pickup.
Items must be new, unused, and in original condition. Items showing wear, damage, misuse, or odors including smoke or pets will not be accepted.
All returns require inspection and approval at the sole discretion of AWF Interiors.
Approved returns are refunded for the cost of the merchandise and applicable tax.
A 25 percent restocking fee applies to all approved returns.
Delivery and service charges are non refundable.
If merchandise was delivered, or a delivery attempt was made, a minimum labor and fuel trip charge of up to $100 may apply. This transportation charge is separate from and in addition to the restocking fee.
If the customer picked up the merchandise, return transportation to the store is the responsibility of the customer unless pickup service is purchased.
Refunds are processed within 7 to 10 business days after return and approval.
AWF Interiors does not provide rentals. Purchases made for events or short term use are not eligible for return.
Non Returnable Merchandise
The following items are final sale unless delivered with documented damage or proven defective under manufacturer warranty:
• mattresses
• box springs
• adjustable foundations
• bedding
• clearance items
• discontinued merchandise
• floor models
• special order items
• custom products
Direct Ship Items
Orders cannot be canceled once shipped. Return shipping and handling fees are the responsibility of the customer. Refused shipments are treated as returns and will incur applicable fees.
Delivery Policy, Free Local Driveway Delivery
Free Local Driveway Delivery is available within 20 miles of our showroom.
This service includes delivery to the driveway or curb with safe, ground-level access.
Driveway delivery does not include entry into the home, room placement, assembly, packaging removal, climbing stairs, or moving existing furniture.
If stairs, long carries, elevators, or restricted access are present, additional charges or service adjustments may be required. In some cases, we will decline the delivery or leave the furniture at the bottom of the stairs.
White Glove Delivery and Assembly is available for an additional fee. This includes placement in the room of choice, basic assembly, and removal of packaging.
White Glove service is available up to 50 miles.
We do not move existing furniture or perform wall mounting.
We do not climb stairs.
Delivery schedules may be adjusted due to routing, access, labor availability, weather, or other unforeseen circumstances.
Existing Furniture Removal and Haul-Away
Removal and disposal of existing furniture may be available for an additional fee and must be arranged in advance.
Furniture scheduled for removal must be emptied of personal belongings and reasonably accessible at the time of delivery.
AWF Interiors reserves the right to refuse removal services due to safety concerns, excessive weight, infestation, unsanitary conditions, restricted access, or other conditions that may pose a risk to personnel or property.
Additional charges may apply for stairs, long carries, oversized items, disassembly requirements, or other unusual circumstances.
Unless specifically purchased, delivery service does not include the removal, relocation, disposal, or disassembly of existing furniture.